Shipping & Return Policy

We really appreciate your business. We want to thank you for your understanding and cooperation in advance.  

We use UPS and USPS base on the time and cost.  We will choose the fastest and cheapest options.  If USPS doesn’t delivery to your address please request for UPS.

We have a 30 days return for all products.  

Damaged Items

In the event that your item arrives broken, please email immediately.  Please open and inspect all packages upon receipt.  We cannot process damaged claims more than 15 days after you received the item.  Please keep the broken item and all packaging for at least 14 days after you have contacted us.

You might not need to mail the broken item back to us.  Please email us photos of the damaged item and any damage to the packaging first.  In addition, if you purchased a fermenting crock, please indicate whether the lid and stones were damaged, or only the crock itself.  Once we have the photos, we will be able to ship you a replacement within 1-2 business days.  

All Other Returns

If you would like to return the item you purchased for any reasons, please email us immediately.  You will be responsible for paying the return shipping to get the product back to us.  Once we have received the item, we will inspect it for any damage.  If the product is unused and in sell-able condition, we will issue a full refund excluding the actual shipping charges. 

You must contact us before sending the item back to us, otherwise we won't be able to process the return.  The item will need to be back in our possession within 45 days of the original order.  If we receive the order outside of this time period, we will be unable to process your return. 

We recommend you purchase insurance on the return shipment for the purchase price of the item.  If the product is damaged during the return shipment, you will be responsible for filing a claim with the shipping company if you choose.  We will be unable to give you a refund of the original order in this situation.